FAQs

General

You can view our current opening hours here

Yes, as long as the item you are price matching is in stock and from a business that has a retail location or known online presence, we are able to price match.

However, this is at our discretion after looking into your request.

Please contact us and include the link, item name and price and we will get back to you within 48 hours.

Shipping

We aim to dispatch all orders placed before 13:00 GMT Monday to Friday
that same day. However, depending on the item ordered it can take up to
48 hours. Any orders placed over a weekend will be dispatched the
following Monday.

We ship to the UK and selected international locations.

We offer a range of options for delivery times - for more information please visit our delivery and returns page

Please visit our Delivery and Returns page for more information on shipping costs

In most cases yes, they will. However, in some circumstances, your items may be shipped from different locations and arrive at a seperate time.

If you haven't received your item after 7 working days, please contact us

Returns & Exchanges

Please visit our Delivery & Returns page for more information on returning your item

Absolutely, just bring along your confirmation email and
original form of payment. The return must still follow our returns
policy which can be viewed here.

In
the event that used a payment option such as PayPal or other digital
based payment, please allow up to 7 working days for your refund to
fully process.

Please allow 3-5 working days for your refund to show in your bank account. These times may vary over bank holidays.

If you feel there is an issue with your refund, please contact us here.

No, all returns are to be handled directly by you, we also recommend insuring your package in the event of damage or loss.

However,
in the event that you are returning an item due to a malfunction or
fault, you return will be provided by us, free of charge.

Gait Analysis & Biomechanical Assessment

Please visit our gait analysis page for more information regarind our gait analysis services.

Yes & No. Our Gait Analysis does have a cost of £20.00 per assessment.

However, this is deducted from your total when purchasing an item.