Click & Collect (Order online, collect in-store)

Timeframes

  • Upon completion of checkout you will receive your order confirmation stating that you have opted for click & collect. You will receive a second email when your order is ready to be collected
  • Depending on avialable stock and staff availability, your order will be ready between 20 minutes and up to a maximum of 48 hours. If you still have not received you collection email within 48 hours, please contact us
  • Your item(s) will be held in-store for 48 hours from time of collection email. After this, it will be returned to stock and your order will be cancelled. However, we are more than happy to extend this time if requested. Simply contact us with your details and order number and this can be arranged.

Charges

  • All click & collect order are free-of-charge regardless of item.

Collecting your order

  • All click & collect orders are to be collected from our Portsmouth location unless requested otherwise
  • Please bring with you your order confirmation, order number and a valid form of ID that matches the order details.
  • To follow government guidelines, please wear a mask upon collection
  • When collecting your order, please wait at the entrance until a member of staff sees you.